Privacy Policy

Who we are and what this policy covers

LimousineWorldwideDirectory.com runs a 24/7 booking desk, together with a worldwide directory of vetted chauffeur operators. This policy covers the personal information we handle when you visit the website, use the online booker, chat with us or contact the desk. It is a general explanation of our practices and not legal advice.

We aim to follow the privacy laws that apply to us. Because the desk is in Canada, that includes the federal Personal Information Protection and Electronic Documents Act (PIPEDA), which sets rules for how organizations collect, use and share personal information. Many of our clients are in Europe and the United Kingdom, so we also apply the principles of the General Data Protection Regulation (GDPR) and the UK GDPR to visitors in those places. Other countries may give you additional rights, and we respect those too.

What information we collect

Booking details. To arrange a ride we need your name, the pickup and drop-off addresses or terminals, the date and time, the number of passengers and bags, and any special requests such as child seats or an alias for a name board.

Contact details. We collect your email address and phone number so that we can confirm the booking and reach you on the day. For corporate and trade accounts we also hold the company name, billing contact and invoice details.

Travel details. For airport, station, port and private aviation pickups we collect flight, train or ship numbers, and for private aviation the FBO and the aircraft's tail number. We use flight numbers to track arrivals.

Payment information. Payments are handled by the booking platform's payment process. We do not ask you to send card details by email or chat, and you should not send them that way.

Messages and chat. If you write to us, use WhatsApp, send the contact form or chat with the site's chat assistant, we keep the content of those messages so that we can answer you and keep a record of what was agreed.

Technical information. Like most sites, we receive your IP address, browser type, device type, the pages you visit and how you arrived. This comes from our server logs and from the analytics and chat tools described below.

We do not knowingly collect information from children. If a booking includes a child, the adult booking gives us only the information needed to arrange a suitable child seat.

Why we use your information

• To perform the service. To book, confirm, invoice and deliver your ride, and to contact you about it.
• To run the desk. To answer enquiries, handle changes and cancellations, resolve problems and manage accounts.
• To keep records. To meet accounting, tax and legal obligations, and to deal with claims or disputes.
• To keep our service safe and reliable. To detect misuse and fraud and to protect the site.
• To improve the site. To understand which pages are useful and fix what is not, using aggregated analytics.

We do not sell your personal information.

Who we share it with

The assigned local operator. To perform your ride we must tell the chauffeur operator in the destination city what it needs to deliver it: typically your name or alias, the pickup point, the destination, the time, the flight number, the passenger and luggage count, and any request such as a child seat. We share only what is needed to perform the ride. If you book under an alias, the operator sees the alias.

Service providers. We use providers that help us run the site and the desk, such as website hosting, analytics, the chat tool and payment and booking software. They may process information on our behalf and only under their own obligations to protect it.

Legal and safety reasons. We may disclose information where the law requires it, to respond to valid requests from authorities, or to protect people and property.

Business changes. If the business is sold or reorganized, your information may transfer to the new owner under the same protections.

Because the desk is in Canada and operators are in many countries, your information may be processed in more than one country. Where we send information abroad for a ride, we send only what the ride needs.

Text messages (SMS)

If you tick the SMS consent box on our quote form, we text you about your booking only, never marketing. Msg & data rates may apply, and message frequency varies. Reply STOP to opt out at any time, or HELP for help. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent will not be shared with any third parties.

Cookies, Google Analytics 4 and chat

The site uses a small number of cookies and similar technologies.

• Google Analytics 4 is Google's analytics service. It uses cookies and similar identifiers to measure which pages are visited, from where and for how long, so that we can see what works. The data is used in aggregate.
• Tawk.to provides the chat assistant on the site. When you open or use the chat, it may set cookies to keep a conversation going and to recognize returning visitors. Anything you type in the chat is stored so that we can follow up.
• Essential cookies may be needed for the booker and the site to work, for example to remember what you have entered.

You can control cookies in your browser settings, and you can block or delete them at any time. If you do, some features such as chat may work less well. Google offers its own opt-out tools for Analytics. Visitors in the European Economic Area and the United Kingdom can decline non-essential cookies through their browser settings.

How long we keep information

We keep personal information for as long as we need it for the purposes above and as long as the law requires. In practice this means that booking and invoice records are kept for the period needed for accounting, tax and dispute purposes. Chat and email messages are kept for as long as they are useful to the booking or the account. Analytics data is retained according to the settings of the analytics service. When information is no longer needed, we delete it or make it anonymous.

Local operators may keep their own records of rides they perform, as their city or country requires.

Security

We use reasonable technical and organizational measures to protect personal information, including limiting access to the people who need it. No method of storing or sending information is completely secure, so we cannot guarantee absolute security. Please do not send passwords or full payment card numbers by email or chat.

Chauffeurs do not photograph clients or post about trips, and non-disclosure agreements are signed on request.

Your rights

Depending on where you live, you have rights over your personal information. These generally include the right to:

1. Access the personal information we hold about you.
2. Correct information that is inaccurate or incomplete.
3. Delete your information, subject to legal record-keeping duties.
4. Restrict or object to certain processing, and withdraw consent that you have given.
5. Receive a copy of the information you gave us in a portable form, where the law gives you that right.

Under PIPEDA you may also challenge our compliance. Under the GDPR and the UK GDPR you may lodge a complaint with your national data protection authority. You can read more about EU data rights on the European Commission's data protection pages.

To make a request, write to us at the email address shown on the site, or use the contact page. We may need to confirm your identity first, and we will respond within the time that the law requires. If you are not satisfied, you may complain to the relevant privacy regulator.

Changes to this policy

We may update this policy as our service or the law changes. The current version is always on this page. Booking terms are set out separately in our terms.

Questions

If you have a question about privacy, contact the desk using the details on the contact page. For more about how we work, see the about page or the FAQ.